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The contribution of cultural intelligence to the interaction involvement and performance of call center agents in cross-cultural communication : The moderating role of work experie...
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Journal Title: | Management Research Review |
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Authors and Corporations: | , |
In: | Management Research Review, 42, 2019, 12, p. 1400-1422 |
Type of Resource: | E-Article |
Language: | English |
published: |
Emerald
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Subjects: |