The contribution of cultural intelligence to the interaction involvement and performance of call cen...
<jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>This paper aims to investigate the contribution of cultural intelligence (CQ) to the interaction involvement and job performance of call center agents in the Philippines.</jats...
|Journal Title:||Management Research Review|
|Authors and Corporations:||,|
|In:||Management Research Review, ahead-of-print, 2019, ahead-of-print|
|Type of Resource:||E-Article|