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From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews
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| Zeitschriftentitel: | Journal of Hospitality and Tourism Technology |
|---|---|
| Personen und Körperschaften: | , |
| In: | Journal of Hospitality and Tourism Technology, 4, 2013, 3, S. 211-227 |
| Format: | E-Article |
| Sprache: | Englisch |
| veröffentlicht: |
Emerald
|
| Schlagwörter: |
| author_facet |
Pantano, Eleonora Di Pietro, Loredana Pantano, Eleonora Di Pietro, Loredana |
|---|---|
| author |
Pantano, Eleonora Di Pietro, Loredana |
| spellingShingle |
Pantano, Eleonora Di Pietro, Loredana Journal of Hospitality and Tourism Technology From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews Computer Science Applications Tourism, Leisure and Hospitality Management Information Systems |
| author_sort |
pantano, eleonora |
| spelling |
Pantano, Eleonora Di Pietro, Loredana 1757-9880 Emerald Computer Science Applications Tourism, Leisure and Hospitality Management Information Systems http://dx.doi.org/10.1108/jhtt-02-2013-0005 <jats:sec><jats:title content-type="abstract-heading">Purpose</jats:title><jats:p>The aim of this paper is to advance their knowledge on the extent to which tourists use social networks for both achieving information on possible destinations and for expressing negative judgements, in order to figure out the main consequences for tourism marketers and possible solutions, as well as to describe and detail the current shifting from e‐tourism to f‐tourism (from tourism based on e‐channel to a new tourism based on Facebook).</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Design/methodology/approach</jats:title><jats:p>A qualitative analysis was conducted in order to make the tourists' perspective emerge. The content analysis of respondents would figure out important data on the phenomenon for outlining possible organization practices for replying to negative tourists' reviews posted online.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Findings</jats:title><jats:p>Findings show the still limited usage of social networks like Facebook as an informative channel, but a large usage of this medium as a direct complaining channel.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Practical implications</jats:title><jats:p>This paper addresses some lines for supporting tourism managers to improve their usage of social networks in order to enhance their relationships with tourists.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Originality/value</jats:title><jats:p>The emergence of a new phenomenon involving tourism: the shifting from e‐tourism to f‐tourism.</jats:p></jats:sec> From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews Journal of Hospitality and Tourism Technology |
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From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews |
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From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews |
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From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews |
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From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews |
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From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews |
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From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews |
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from e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews |
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Computer Science Applications Tourism, Leisure and Hospitality Management Information Systems |
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http://dx.doi.org/10.1108/jhtt-02-2013-0005 |
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2013 |
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211-227 |
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<jats:sec><jats:title content-type="abstract-heading">Purpose</jats:title><jats:p>The aim of this paper is to advance their knowledge on the extent to which tourists use social networks for both achieving information on possible destinations and for expressing negative judgements, in order to figure out the main consequences for tourism marketers and possible solutions, as well as to describe and detail the current shifting from e‐tourism to f‐tourism (from tourism based on e‐channel to a new tourism based on Facebook).</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Design/methodology/approach</jats:title><jats:p>A qualitative analysis was conducted in order to make the tourists' perspective emerge. The content analysis of respondents would figure out important data on the phenomenon for outlining possible organization practices for replying to negative tourists' reviews posted online.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Findings</jats:title><jats:p>Findings show the still limited usage of social networks like Facebook as an informative channel, but a large usage of this medium as a direct complaining channel.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Practical implications</jats:title><jats:p>This paper addresses some lines for supporting tourism managers to improve their usage of social networks in order to enhance their relationships with tourists.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Originality/value</jats:title><jats:p>The emergence of a new phenomenon involving tourism: the shifting from e‐tourism to f‐tourism.</jats:p></jats:sec> |
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| description | <jats:sec><jats:title content-type="abstract-heading">Purpose</jats:title><jats:p>The aim of this paper is to advance their knowledge on the extent to which tourists use social networks for both achieving information on possible destinations and for expressing negative judgements, in order to figure out the main consequences for tourism marketers and possible solutions, as well as to describe and detail the current shifting from e‐tourism to f‐tourism (from tourism based on e‐channel to a new tourism based on Facebook).</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Design/methodology/approach</jats:title><jats:p>A qualitative analysis was conducted in order to make the tourists' perspective emerge. The content analysis of respondents would figure out important data on the phenomenon for outlining possible organization practices for replying to negative tourists' reviews posted online.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Findings</jats:title><jats:p>Findings show the still limited usage of social networks like Facebook as an informative channel, but a large usage of this medium as a direct complaining channel.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Practical implications</jats:title><jats:p>This paper addresses some lines for supporting tourism managers to improve their usage of social networks in order to enhance their relationships with tourists.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Originality/value</jats:title><jats:p>The emergence of a new phenomenon involving tourism: the shifting from e‐tourism to f‐tourism.</jats:p></jats:sec> |
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| spelling | Pantano, Eleonora Di Pietro, Loredana 1757-9880 Emerald Computer Science Applications Tourism, Leisure and Hospitality Management Information Systems http://dx.doi.org/10.1108/jhtt-02-2013-0005 <jats:sec><jats:title content-type="abstract-heading">Purpose</jats:title><jats:p>The aim of this paper is to advance their knowledge on the extent to which tourists use social networks for both achieving information on possible destinations and for expressing negative judgements, in order to figure out the main consequences for tourism marketers and possible solutions, as well as to describe and detail the current shifting from e‐tourism to f‐tourism (from tourism based on e‐channel to a new tourism based on Facebook).</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Design/methodology/approach</jats:title><jats:p>A qualitative analysis was conducted in order to make the tourists' perspective emerge. The content analysis of respondents would figure out important data on the phenomenon for outlining possible organization practices for replying to negative tourists' reviews posted online.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Findings</jats:title><jats:p>Findings show the still limited usage of social networks like Facebook as an informative channel, but a large usage of this medium as a direct complaining channel.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Practical implications</jats:title><jats:p>This paper addresses some lines for supporting tourism managers to improve their usage of social networks in order to enhance their relationships with tourists.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-heading">Originality/value</jats:title><jats:p>The emergence of a new phenomenon involving tourism: the shifting from e‐tourism to f‐tourism.</jats:p></jats:sec> From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews Journal of Hospitality and Tourism Technology |
| spellingShingle | Pantano, Eleonora, Di Pietro, Loredana, Journal of Hospitality and Tourism Technology, From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews, Computer Science Applications, Tourism, Leisure and Hospitality Management, Information Systems |
| title | From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews |
| title_full | From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews |
| title_fullStr | From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews |
| title_full_unstemmed | From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews |
| title_short | From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews |
| title_sort | from e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews |
| title_unstemmed | From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews |
| topic | Computer Science Applications, Tourism, Leisure and Hospitality Management, Information Systems |
| url | http://dx.doi.org/10.1108/jhtt-02-2013-0005 |