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The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study: Results of a longitudinal quantitative study
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| Zeitschriftentitel: | International Journal of Operations & Production Management |
|---|---|
| Personen und Körperschaften: | , , , , |
| In: | International Journal of Operations & Production Management, 36, 2016, 8, S. 901-922 |
| Format: | E-Article |
| Sprache: | Englisch |
| veröffentlicht: |
Emerald
|
| Schlagwörter: |
| author_facet |
van Schoten, Steffie de Blok, Carolien Spreeuwenberg, Peter Groenewegen, Peter Wagner, Cordula van Schoten, Steffie de Blok, Carolien Spreeuwenberg, Peter Groenewegen, Peter Wagner, Cordula |
|---|---|
| author |
van Schoten, Steffie de Blok, Carolien Spreeuwenberg, Peter Groenewegen, Peter Wagner, Cordula |
| spellingShingle |
van Schoten, Steffie de Blok, Carolien Spreeuwenberg, Peter Groenewegen, Peter Wagner, Cordula International Journal of Operations & Production Management The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study Management of Technology and Innovation Strategy and Management General Decision Sciences |
| author_sort |
van schoten, steffie |
| spelling |
van Schoten, Steffie de Blok, Carolien Spreeuwenberg, Peter Groenewegen, Peter Wagner, Cordula 0144-3577 Emerald Management of Technology and Innovation Strategy and Management General Decision Sciences http://dx.doi.org/10.1108/ijopm-03-2015-0139 <jats:sec> <jats:title content-type="abstract-heading">Purpose</jats:title> <jats:p> – To guide organizations toward total quality management (TQM), various models have been developed such as the European Foundation for Quality Management Excellence Model (EFQM Model). The purpose of this paper is to conduct a longitudinal investigation of whether the EFQM Model can serve as a framework for TQM in healthcare. </jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-heading">Design/methodology/approach</jats:title> <jats:p> – Data on a national representative survey about quality management (QM) in the hospital population in the Netherlands were used to conduct this study. The survey had five measurement points between 1995 and 2011. </jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-heading">Findings</jats:title> <jats:p> – The results of the study show that applying the EFQM Model in hospitals is related to improvement in organizational performance over time, a feedback loop in which hospitals use their results to further improve their organizational processes is established, and improvement is stronger when all the model’s elements are considered simultaneously. </jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-heading">Practical implications</jats:title> <jats:p> – The results of the study can be applied by quality managers of healthcare institutions to achieve higher quality of care. </jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-heading">Originality/value</jats:title> <jats:p> – Previous research on the relationship between the EFQM excellence model and TQM neglects two essential characteristics of the TQM philosophy, namely, the holistic perspective on QM and the presumed feedback loop of organizational performance that feeds a cycle of continuous quality improvement. The study provides new insights into the long-term benefits of applying the EFQM Model as a framework for TQM in healthcare.</jats:p> </jats:sec> Results of a longitudinal quantitative study The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study International Journal of Operations & Production Management |
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Results of a longitudinal quantitative study |
| title |
The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study |
| title_unstemmed |
The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study |
| title_full |
The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study |
| title_fullStr |
The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study |
| title_full_unstemmed |
The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study |
| title_short |
The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study |
| title_sort |
the efqm model as a framework for total quality management in healthcare : results of a longitudinal quantitative study |
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Management of Technology and Innovation Strategy and Management General Decision Sciences |
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http://dx.doi.org/10.1108/ijopm-03-2015-0139 |
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2016 |
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<jats:sec>
<jats:title content-type="abstract-heading">Purpose</jats:title>
<jats:p> – To guide organizations toward total quality management (TQM), various models have been developed such as the European Foundation for Quality Management Excellence Model (EFQM Model). The purpose of this paper is to conduct a longitudinal investigation of whether the EFQM Model can serve as a framework for TQM in healthcare. </jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-heading">Design/methodology/approach</jats:title>
<jats:p> – Data on a national representative survey about quality management (QM) in the hospital population in the Netherlands were used to conduct this study. The survey had five measurement points between 1995 and 2011. </jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-heading">Findings</jats:title>
<jats:p> – The results of the study show that applying the EFQM Model in hospitals is related to improvement in organizational performance over time, a feedback loop in which hospitals use their results to further improve their organizational processes is established, and improvement is stronger when all the model’s elements are considered simultaneously. </jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-heading">Practical implications</jats:title>
<jats:p> – The results of the study can be applied by quality managers of healthcare institutions to achieve higher quality of care. </jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-heading">Originality/value</jats:title>
<jats:p> – Previous research on the relationship between the EFQM excellence model and TQM neglects two essential characteristics of the TQM philosophy, namely, the holistic perspective on QM and the presumed feedback loop of organizational performance that feeds a cycle of continuous quality improvement. The study provides new insights into the long-term benefits of applying the EFQM Model as a framework for TQM in healthcare.</jats:p>
</jats:sec> |
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| description | <jats:sec> <jats:title content-type="abstract-heading">Purpose</jats:title> <jats:p> – To guide organizations toward total quality management (TQM), various models have been developed such as the European Foundation for Quality Management Excellence Model (EFQM Model). The purpose of this paper is to conduct a longitudinal investigation of whether the EFQM Model can serve as a framework for TQM in healthcare. </jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-heading">Design/methodology/approach</jats:title> <jats:p> – Data on a national representative survey about quality management (QM) in the hospital population in the Netherlands were used to conduct this study. The survey had five measurement points between 1995 and 2011. </jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-heading">Findings</jats:title> <jats:p> – The results of the study show that applying the EFQM Model in hospitals is related to improvement in organizational performance over time, a feedback loop in which hospitals use their results to further improve their organizational processes is established, and improvement is stronger when all the model’s elements are considered simultaneously. </jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-heading">Practical implications</jats:title> <jats:p> – The results of the study can be applied by quality managers of healthcare institutions to achieve higher quality of care. </jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-heading">Originality/value</jats:title> <jats:p> – Previous research on the relationship between the EFQM excellence model and TQM neglects two essential characteristics of the TQM philosophy, namely, the holistic perspective on QM and the presumed feedback loop of organizational performance that feeds a cycle of continuous quality improvement. The study provides new insights into the long-term benefits of applying the EFQM Model as a framework for TQM in healthcare.</jats:p> </jats:sec> |
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| spelling | van Schoten, Steffie de Blok, Carolien Spreeuwenberg, Peter Groenewegen, Peter Wagner, Cordula 0144-3577 Emerald Management of Technology and Innovation Strategy and Management General Decision Sciences http://dx.doi.org/10.1108/ijopm-03-2015-0139 <jats:sec> <jats:title content-type="abstract-heading">Purpose</jats:title> <jats:p> – To guide organizations toward total quality management (TQM), various models have been developed such as the European Foundation for Quality Management Excellence Model (EFQM Model). The purpose of this paper is to conduct a longitudinal investigation of whether the EFQM Model can serve as a framework for TQM in healthcare. </jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-heading">Design/methodology/approach</jats:title> <jats:p> – Data on a national representative survey about quality management (QM) in the hospital population in the Netherlands were used to conduct this study. The survey had five measurement points between 1995 and 2011. </jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-heading">Findings</jats:title> <jats:p> – The results of the study show that applying the EFQM Model in hospitals is related to improvement in organizational performance over time, a feedback loop in which hospitals use their results to further improve their organizational processes is established, and improvement is stronger when all the model’s elements are considered simultaneously. </jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-heading">Practical implications</jats:title> <jats:p> – The results of the study can be applied by quality managers of healthcare institutions to achieve higher quality of care. </jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-heading">Originality/value</jats:title> <jats:p> – Previous research on the relationship between the EFQM excellence model and TQM neglects two essential characteristics of the TQM philosophy, namely, the holistic perspective on QM and the presumed feedback loop of organizational performance that feeds a cycle of continuous quality improvement. The study provides new insights into the long-term benefits of applying the EFQM Model as a framework for TQM in healthcare.</jats:p> </jats:sec> Results of a longitudinal quantitative study The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study International Journal of Operations & Production Management |
| spellingShingle | van Schoten, Steffie, de Blok, Carolien, Spreeuwenberg, Peter, Groenewegen, Peter, Wagner, Cordula, International Journal of Operations & Production Management, The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study, Management of Technology and Innovation, Strategy and Management, General Decision Sciences |
| title | The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study |
| title_full | The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study |
| title_fullStr | The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study |
| title_full_unstemmed | The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study |
| title_short | The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study |
| title_sort | the efqm model as a framework for total quality management in healthcare : results of a longitudinal quantitative study |
| title_sub | Results of a longitudinal quantitative study |
| title_unstemmed | The EFQM Model as a framework for total quality management in healthcare : Results of a longitudinal quantitative study |
| topic | Management of Technology and Innovation, Strategy and Management, General Decision Sciences |
| url | http://dx.doi.org/10.1108/ijopm-03-2015-0139 |