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New perspectives of satisfaction research in tourism destinations
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| Zeitschriftentitel: | Tourism Review |
|---|---|
| Personen und Körperschaften: | , |
| In: | Tourism Review, 58, 2003, 3, S. 6-14 |
| Format: | E-Article |
| Sprache: | Englisch |
| veröffentlicht: |
Emerald
|
| Schlagwörter: |
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Fuchs, Matthias Weiermair, Klaus Fuchs, Matthias Weiermair, Klaus |
|---|---|
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Fuchs, Matthias Weiermair, Klaus |
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Fuchs, Matthias Weiermair, Klaus Tourism Review New perspectives of satisfaction research in tourism destinations Tourism, Leisure and Hospitality Management Geography, Planning and Development |
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fuchs, matthias |
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Fuchs, Matthias Weiermair, Klaus 1660-5373 Emerald Tourism, Leisure and Hospitality Management Geography, Planning and Development http://dx.doi.org/10.1108/eb058411 <jats:p>The paper presents important measurement approaches in the field of costumer satisfaction with services and applies those empirically for service bundles at the level of the tourism destination. After working out the most prominent characteristics of existing satisfaction concepts according to the American and the Scandinavian school of thought, the latter will be critically evaluated for its potential practical use in measuring guest satisfaction. Based on this preparatory work, the Importance‐Performance Analysis, the Implicit Importance Analysis and the Penalty‐Reward‐Contrast Analysis are implemented and show that differing satisfaction models will lead to varying results and hence, ambiguous implications for destination management. However, due to its model parsimony and methodical stringency the Penalty‐Reward‐Contrast Analysis will be retained as the most valuable instrument for measuring tourist satisfaction. The paper concludes with implications for the management of destinations and a brief outlook for further research.</jats:p> New perspectives of satisfaction research in tourism destinations Tourism Review |
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New perspectives of satisfaction research in tourism destinations |
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New perspectives of satisfaction research in tourism destinations |
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new perspectives of satisfaction research in tourism destinations |
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2003 |
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<jats:p>The paper presents important measurement approaches in the field of costumer satisfaction with services and applies those empirically for service bundles at the level of the tourism destination. After working out the most prominent characteristics of existing satisfaction concepts according to the American and the Scandinavian school of thought, the latter will be critically evaluated for its potential practical use in measuring guest satisfaction. Based on this preparatory work, the Importance‐Performance Analysis, the Implicit Importance Analysis and the Penalty‐Reward‐Contrast Analysis are implemented and show that differing satisfaction models will lead to varying results and hence, ambiguous implications for destination management. However, due to its model parsimony and methodical stringency the Penalty‐Reward‐Contrast Analysis will be retained as the most valuable instrument for measuring tourist satisfaction. The paper concludes with implications for the management of destinations and a brief outlook for further research.</jats:p> |
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| description | <jats:p>The paper presents important measurement approaches in the field of costumer satisfaction with services and applies those empirically for service bundles at the level of the tourism destination. After working out the most prominent characteristics of existing satisfaction concepts according to the American and the Scandinavian school of thought, the latter will be critically evaluated for its potential practical use in measuring guest satisfaction. Based on this preparatory work, the Importance‐Performance Analysis, the Implicit Importance Analysis and the Penalty‐Reward‐Contrast Analysis are implemented and show that differing satisfaction models will lead to varying results and hence, ambiguous implications for destination management. However, due to its model parsimony and methodical stringency the Penalty‐Reward‐Contrast Analysis will be retained as the most valuable instrument for measuring tourist satisfaction. The paper concludes with implications for the management of destinations and a brief outlook for further research.</jats:p> |
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| spelling | Fuchs, Matthias Weiermair, Klaus 1660-5373 Emerald Tourism, Leisure and Hospitality Management Geography, Planning and Development http://dx.doi.org/10.1108/eb058411 <jats:p>The paper presents important measurement approaches in the field of costumer satisfaction with services and applies those empirically for service bundles at the level of the tourism destination. After working out the most prominent characteristics of existing satisfaction concepts according to the American and the Scandinavian school of thought, the latter will be critically evaluated for its potential practical use in measuring guest satisfaction. Based on this preparatory work, the Importance‐Performance Analysis, the Implicit Importance Analysis and the Penalty‐Reward‐Contrast Analysis are implemented and show that differing satisfaction models will lead to varying results and hence, ambiguous implications for destination management. However, due to its model parsimony and methodical stringency the Penalty‐Reward‐Contrast Analysis will be retained as the most valuable instrument for measuring tourist satisfaction. The paper concludes with implications for the management of destinations and a brief outlook for further research.</jats:p> New perspectives of satisfaction research in tourism destinations Tourism Review |
| spellingShingle | Fuchs, Matthias, Weiermair, Klaus, Tourism Review, New perspectives of satisfaction research in tourism destinations, Tourism, Leisure and Hospitality Management, Geography, Planning and Development |
| title | New perspectives of satisfaction research in tourism destinations |
| title_full | New perspectives of satisfaction research in tourism destinations |
| title_fullStr | New perspectives of satisfaction research in tourism destinations |
| title_full_unstemmed | New perspectives of satisfaction research in tourism destinations |
| title_short | New perspectives of satisfaction research in tourism destinations |
| title_sort | new perspectives of satisfaction research in tourism destinations |
| title_unstemmed | New perspectives of satisfaction research in tourism destinations |
| topic | Tourism, Leisure and Hospitality Management, Geography, Planning and Development |
| url | http://dx.doi.org/10.1108/eb058411 |