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Practice of excellent companies in the real estate industry
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| Zeitschriftentitel: | Managing Service Quality: An International Journal |
|---|---|
| Personen und Körperschaften: | , |
| In: | Managing Service Quality: An International Journal, 7, 1997, 1, S. 31-33 |
| Format: | E-Article |
| Sprache: | Englisch |
| veröffentlicht: |
Emerald
|
| Schlagwörter: |
| author_facet |
Mercer, Cynthia L. Kleiner, Brian H. Mercer, Cynthia L. Kleiner, Brian H. |
|---|---|
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Mercer, Cynthia L. Kleiner, Brian H. |
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Mercer, Cynthia L. Kleiner, Brian H. Managing Service Quality: An International Journal Practice of excellent companies in the real estate industry Strategy and Management |
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mercer, cynthia l. |
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Mercer, Cynthia L. Kleiner, Brian H. 0960-4529 Emerald Strategy and Management http://dx.doi.org/10.1108/09604529710158274 <jats:p>Notes the competitive nature of the US real estate industry and reports on the three largest firms which are continuing to grow despite the difficult market situation. Emphasizes the role of training and development of staff in the success of these companies, stressing the focus on “soft” skills with regard to customer care. Looks at factors such as service philosophy and the foundations and standards which form the basis of the approach taken by the three companies and suggests that their success is likely to continue.</jats:p> Practice of excellent companies in the real estate industry Managing Service Quality: An International Journal |
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Managing Service Quality: An International Journal |
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49 |
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Practice of excellent companies in the real estate industry |
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Practice of excellent companies in the real estate industry |
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Practice of excellent companies in the real estate industry |
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Practice of excellent companies in the real estate industry |
| title_sort |
practice of excellent companies in the real estate industry |
| topic |
Strategy and Management |
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http://dx.doi.org/10.1108/09604529710158274 |
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1997 |
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31-33 |
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<jats:p>Notes the competitive nature of the US real estate industry and reports on the three largest firms which are continuing to grow despite the difficult market situation. Emphasizes the role of training and development of staff in the success of these companies, stressing the focus on “soft” skills with regard to customer care. Looks at factors such as service philosophy and the foundations and standards which form the basis of the approach taken by the three companies and suggests that their success is likely to continue.</jats:p> |
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| series | Managing Service Quality: An International Journal |
| source_id | 49 |
| spelling | Mercer, Cynthia L. Kleiner, Brian H. 0960-4529 Emerald Strategy and Management http://dx.doi.org/10.1108/09604529710158274 <jats:p>Notes the competitive nature of the US real estate industry and reports on the three largest firms which are continuing to grow despite the difficult market situation. Emphasizes the role of training and development of staff in the success of these companies, stressing the focus on “soft” skills with regard to customer care. Looks at factors such as service philosophy and the foundations and standards which form the basis of the approach taken by the three companies and suggests that their success is likely to continue.</jats:p> Practice of excellent companies in the real estate industry Managing Service Quality: An International Journal |
| spellingShingle | Mercer, Cynthia L., Kleiner, Brian H., Managing Service Quality: An International Journal, Practice of excellent companies in the real estate industry, Strategy and Management |
| title | Practice of excellent companies in the real estate industry |
| title_full | Practice of excellent companies in the real estate industry |
| title_fullStr | Practice of excellent companies in the real estate industry |
| title_full_unstemmed | Practice of excellent companies in the real estate industry |
| title_short | Practice of excellent companies in the real estate industry |
| title_sort | practice of excellent companies in the real estate industry |
| title_unstemmed | Practice of excellent companies in the real estate industry |
| topic | Strategy and Management |
| url | http://dx.doi.org/10.1108/09604529710158274 |