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Inside quality service
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| Zeitschriftentitel: | Managing Service Quality: An International Journal |
|---|---|
| Personen und Körperschaften: | |
| In: | Managing Service Quality: An International Journal, 1, 1991, 5 |
| Format: | E-Article |
| Sprache: | Englisch |
| veröffentlicht: |
Emerald
|
| Schlagwörter: |
| author_facet |
Bailey, D. Bailey, D. |
|---|---|
| author |
Bailey, D. |
| spellingShingle |
Bailey, D. Managing Service Quality: An International Journal Inside quality service Strategy and Management |
| author_sort |
bailey, d. |
| spelling |
Bailey, D. 0960-4529 Emerald Strategy and Management http://dx.doi.org/10.1108/09604529110028760 <jats:p>Claims that in order to improve quality service, front‐line staff and management need to recognize the importance of good customer care, for both internal and external customers. Defines quality service and gives examples of how and where to implement it, as well as illustrating both individual and management contributions.</jats:p> Inside quality service Managing Service Quality: An International Journal |
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Emerald, 1991 |
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Emerald, 1991 |
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0960-4529 |
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0960-4529 |
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1991 |
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Emerald |
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ai |
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Managing Service Quality: An International Journal |
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| title |
Inside quality service |
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Inside quality service |
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Inside quality service |
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Inside quality service |
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Inside quality service |
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Inside quality service |
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inside quality service |
| topic |
Strategy and Management |
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http://dx.doi.org/10.1108/09604529110028760 |
| publishDate |
1991 |
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|
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<jats:p>Claims that in order to improve quality service, front‐line staff and management need to recognize the importance of good customer care, for both internal and external customers. Defines quality service and gives examples of how and where to implement it, as well as illustrating both individual and management contributions.</jats:p> |
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| description | <jats:p>Claims that in order to improve quality service, front‐line staff and management need to recognize the importance of good customer care, for both internal and external customers. Defines quality service and gives examples of how and where to implement it, as well as illustrating both individual and management contributions.</jats:p> |
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| id | ai-49-aHR0cDovL2R4LmRvaS5vcmcvMTAuMTEwOC8wOTYwNDUyOTExMDAyODc2MA |
| imprint | Emerald, 1991 |
| imprint_str_mv | Emerald, 1991 |
| institution | DE-D275, DE-Bn3, DE-Brt1, DE-D161, DE-Gla1, DE-Zi4, DE-15, DE-Pl11, DE-Rs1, DE-105, DE-14, DE-Ch1, DE-L229 |
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| publisher | Emerald |
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| series | Managing Service Quality: An International Journal |
| source_id | 49 |
| spelling | Bailey, D. 0960-4529 Emerald Strategy and Management http://dx.doi.org/10.1108/09604529110028760 <jats:p>Claims that in order to improve quality service, front‐line staff and management need to recognize the importance of good customer care, for both internal and external customers. Defines quality service and gives examples of how and where to implement it, as well as illustrating both individual and management contributions.</jats:p> Inside quality service Managing Service Quality: An International Journal |
| spellingShingle | Bailey, D., Managing Service Quality: An International Journal, Inside quality service, Strategy and Management |
| title | Inside quality service |
| title_full | Inside quality service |
| title_fullStr | Inside quality service |
| title_full_unstemmed | Inside quality service |
| title_short | Inside quality service |
| title_sort | inside quality service |
| title_unstemmed | Inside quality service |
| topic | Strategy and Management |
| url | http://dx.doi.org/10.1108/09604529110028760 |