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Muddiman, Ashley
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Pariser, Eli
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author Masullo Chen, Gina
Muddiman, Ashley
Wilner, Tamar
Pariser, Eli
Stroud, Natalie Jomini
spellingShingle Masullo Chen, Gina
Muddiman, Ashley
Wilner, Tamar
Pariser, Eli
Stroud, Natalie Jomini
Social Media + Society
We Should Not Get Rid of Incivility Online
Computer Science Applications
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Cultural Studies
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spelling Masullo Chen, Gina Muddiman, Ashley Wilner, Tamar Pariser, Eli Stroud, Natalie Jomini 2056-3051 2056-3051 SAGE Publications Computer Science Applications Communication Cultural Studies http://dx.doi.org/10.1177/2056305119862641 <jats:p> Incivility and toxicity have become concepts du jour in research about social media. The clear normative implication in much of this research is that incivility is bad and should be eliminated. Extensive research—including some that we’ve authored—has been dedicated to finding ways to reduce or eliminate incivility from online discussion spaces. In our work as part of the Civic Signals Initiative, we’ve been thinking carefully about what metrics should be adopted by social media platforms eager to create better spaces for their users. When we tell people about this project, removing incivility from the platforms frequently comes up as a suggested metric. In thinking about incivility, however, we’ve become less convinced that it is desirable, or even possible, for social media platforms to remove all uncivil content. In this short essay, we discuss research on incivility, our rationale for a more complicated normative stance regarding incivility, and what other orientations may be more useful. We conclude with a post mortem arguing that we should not abandon research on incivility altogether, but we should recognize the limitations of a concept that is difficult to universalize. </jats:p> We Should Not Get Rid of Incivility Online Social Media + Society
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title We Should Not Get Rid of Incivility Online
title_unstemmed We Should Not Get Rid of Incivility Online
title_full We Should Not Get Rid of Incivility Online
title_fullStr We Should Not Get Rid of Incivility Online
title_full_unstemmed We Should Not Get Rid of Incivility Online
title_short We Should Not Get Rid of Incivility Online
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Communication
Cultural Studies
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description <jats:p> Incivility and toxicity have become concepts du jour in research about social media. The clear normative implication in much of this research is that incivility is bad and should be eliminated. Extensive research—including some that we’ve authored—has been dedicated to finding ways to reduce or eliminate incivility from online discussion spaces. In our work as part of the Civic Signals Initiative, we’ve been thinking carefully about what metrics should be adopted by social media platforms eager to create better spaces for their users. When we tell people about this project, removing incivility from the platforms frequently comes up as a suggested metric. In thinking about incivility, however, we’ve become less convinced that it is desirable, or even possible, for social media platforms to remove all uncivil content. In this short essay, we discuss research on incivility, our rationale for a more complicated normative stance regarding incivility, and what other orientations may be more useful. We conclude with a post mortem arguing that we should not abandon research on incivility altogether, but we should recognize the limitations of a concept that is difficult to universalize. </jats:p>
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spelling Masullo Chen, Gina Muddiman, Ashley Wilner, Tamar Pariser, Eli Stroud, Natalie Jomini 2056-3051 2056-3051 SAGE Publications Computer Science Applications Communication Cultural Studies http://dx.doi.org/10.1177/2056305119862641 <jats:p> Incivility and toxicity have become concepts du jour in research about social media. The clear normative implication in much of this research is that incivility is bad and should be eliminated. Extensive research—including some that we’ve authored—has been dedicated to finding ways to reduce or eliminate incivility from online discussion spaces. In our work as part of the Civic Signals Initiative, we’ve been thinking carefully about what metrics should be adopted by social media platforms eager to create better spaces for their users. When we tell people about this project, removing incivility from the platforms frequently comes up as a suggested metric. In thinking about incivility, however, we’ve become less convinced that it is desirable, or even possible, for social media platforms to remove all uncivil content. In this short essay, we discuss research on incivility, our rationale for a more complicated normative stance regarding incivility, and what other orientations may be more useful. We conclude with a post mortem arguing that we should not abandon research on incivility altogether, but we should recognize the limitations of a concept that is difficult to universalize. </jats:p> We Should Not Get Rid of Incivility Online Social Media + Society
spellingShingle Masullo Chen, Gina, Muddiman, Ashley, Wilner, Tamar, Pariser, Eli, Stroud, Natalie Jomini, Social Media + Society, We Should Not Get Rid of Incivility Online, Computer Science Applications, Communication, Cultural Studies
title We Should Not Get Rid of Incivility Online
title_full We Should Not Get Rid of Incivility Online
title_fullStr We Should Not Get Rid of Incivility Online
title_full_unstemmed We Should Not Get Rid of Incivility Online
title_short We Should Not Get Rid of Incivility Online
title_sort we should not get rid of incivility online
title_unstemmed We Should Not Get Rid of Incivility Online
topic Computer Science Applications, Communication, Cultural Studies
url http://dx.doi.org/10.1177/2056305119862641