@book{ 0-1640510958, title = {Fit for Purpose: wie Unternehmen Kunden finden, zufriedenstellen und binden}, author = {Anderson, David J. and Zheglov, Alexei and Günther, Sven and Wiedenroth, Wolfgang}, editor = {Günther, Sven}, editor = {Wiedenroth, Wolfgang}, editor = {Günther, Sven}, address = {Heidelberg}, publisher = {dpunkt.verlag}, address = {}, publisher = {}, year = {2019}, isbn = {9783864905797}, isbn = {3864905796}, language = {German}, language = {English}, note = {deutsche Ausgabe 2019, englisches Original 2018}, url = {http://d-nb.info/1162853719/04}, url = {http://vub.de/cover/data/isbn%3A9783864905797/medium/true/de/vub/cover.jpg}, url = {https://www.gbv.de/dms/zbw/1027726607.pdf}, url = {https://katalog.hszg.de/Record/0-1640510958} }